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Owners' FAQ

Why should I use a professional to manage my home?

While the reasons our clients choose professional management vary, here are some of the key reasons many people elect professional management over self-management: 

  • We handle maintenance and emergency repairs, allowing you to sleep at night. 
  • We enforce collection of rents and serve the proper notices upon failure to pay. 
  • We understand and apply the correct federal, state, and local laws, keeping you and your investment out of trouble. 
  • We know the local market, have an extensive network of contacts, and have advertising resources available to us. This allows us to effectively market your vacant home to prospective tenants to get it filled. 
  • We set a high priority of maintaining your home so you can get top dollar value when you decide to sell.
Can I choose to disallow pets, smokers, large families, etc.?

We comply fully with the Fair Housing Act. This means that you can not choose to disallow anyone that is a member of a protected class under the act. You can choose to disallow pets and not permit smoking in your home, but you cannot deny a service animal. If you have additional questions on the specifics of the Fair Housing Act, please see our fair housing page.

Do you provide me with a report of activity on my property?

Yes, we will provide you a monthly report of rent and other income received, and maintenance, repairs, and other expenses incurred. This will be provided once per month. If you have questions regarding your statement, please do not hesitate to contact us.

What am I responsible to pay in utilities for the tenant? Am I required to include any utilities in rent?

The Arizona Landlord and Tenant Act states:

"Provide and maintain appropriate receptacles and conveniences for the removal of ashes, garbage, rubbish and other waste incidental to the occupancy of the dwelling unit and arrange for their removal."

ERA interprets this to mean that owner landlords must provide trash and sewer in rent.

Also, rental properties that come with pools and/or spas, owner landlords are required to maintain pool maintenance service with a professional pool company.  This way we prevent the risk of tenants failing to properly maintain the pool equipment and chemicals needed for the enjoyment and use of our owner's expensive investment!